Not Every Paint Job is Meant for You (And That’s OK!)

Sometimes, the deal just isn’t right. You may not experience it often, but sometimes it’s okay to say “no” to a client. If the situation doesn’t fit your company’s values, then say “no.”

Companies don’t understand that saying no doesn’t have to be negative; make it positive. However, it’s essential to be clear and explain your reasoning. When you provide the “why,” it’s easier for the customer to understand the “no.”

5 Times When It’s OK to Say “No”

Be confident in your decision to turn down business. It’s not easy to do so, but you will grow as a business person. Here are five times when it’s okay to say no:

  1. When fulfilling their request could cause more harm to your business than good.
  2. When the clients ask is a violation of the contract.
  3. When the client wants something that will hurt their project.
  4. When the clients ask goes against your ethics (this is important).
  5. When the client’s project is outside of your service area.
 

Overall, we believe that every painting company has the right to say “no” to customers. Be firm, not harsh, explain why, educate, and be positive.

Ready to get started?

Book a demo with one of our experts to see PaintScout in action!

On the scout for more relevant content?

Drop us your email for more tips, industry
insight, and educational resources!

Share
Share on facebook
Share on linkedin
Share on twitter
Share on email
Share on print

Up Next

Image of dice that says "Don't roll the dice on your price"
Estimating

Top Painting Companies Don’t Guess on Pricing

When asked to estimate a painting project, do you have a solid system you use each time? Or are you mostly “guessing” based on past experiences? If you’re in the camp of mostly guessing, you’re not alone! There is a solution, however, and it’s called…

Read→
Painting Industry

PCA’s Industry Standards on Estimating

The PCA Industry Standards discuss a range of issues that commonly become the subject of misunderstandings, or even in extreme cases, contract disputes. We had the opportunity to write…

Read→

Want to learn more about PaintScout?

You’ve grown your business considerably over the years, but you’re still doing everything — from sales, follow-ups, and marketing to customer service, estimations, and payroll.

KEY BENEFITS FOR BUSY ENTREPRENEURS

Get more work done quicker.

PaintScout helps you close deals in minutes (not hours), providing laser-sharp estimates on the spot.

Establish a pricing system to help you grow.

Our software allows you to establish a streamlined system to price your jobs, so you can focus on growing the business.

Get consistent (and profitable) results.

Designed to consistently deliver a profitable result—helping your team deliver accurate estimates, close more deals, and build your brand.

You’re either working on your own or with a small team, all while going through the challenges of growing a business (like knowing the going production rates or how to determine a profitable hourly rate).

KEY BENEFITS FOR
NEW BUSINESS OWNERS

Become a business owner, not just a painter.

Go from painter to business owner, with a streamlined system to price more jobs, get more clients and build a brand people remember.

Stand out from your competition.

Get a cut above your competition early, with an automated system that sends customized proposals, follows up with clients, and closes deals.

Show your market who you really are.

Let PaintScout help you bring your service to more clients, so you can show your ideal clients that you are the contractor they need.

You’re an experienced business owner who spends your days speaking to department heads, expanding your team, performing estimates, and making sales and follow-up calls.

KEY BENEFITS FOR
ESTABLISHED BUSINESSES

Create systems to make business easier.

PaintScout helps you streamline the sales and estimation process, allowing you to focus on what matters most.

Build a reliable team you can trust.

Your team can send proposals and close deals in minutes — meaning you can ensure they’re able to carry the business forward.

Never stress about the ‘day-to-day’.

PaintScout helps you as a business owner focus on the big picture, with our proprietary estimation system taking care of everyday tasks.