PaintScout X – April 10-11, 2024→

Everything You Need to Know About Saying “No”

As human beings, it’s in our nature to avoid conflict. But in terms of selling, sometimes you have to do the awkward task of saying “no” to potential business.

Here’s how you can say no with ease.

We have a few recommendations to make saying no easier:

  1. First, intelligent neglect. This is an interesting way to say no, without directly saying no—you could say it softens the blow. You can often say no by sending an apologetic email (we mean over-the-top apologetic), stating you are unable to conduct business as they are out of your service area, or that you have removed yourself from the bidding process.

  2. Saying “no” can be uncomfortable, and sometimes causes tension between you and the client. The most important thing is to explain why, be positive, and apologizing.

  3. Saying “no” doesn’t mean you tarnish your relationship with the client; the “no” can be a “no for now,” too—maybe will be a better fit in the future.

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You’ve grown your business considerably over the years, but you’re still doing everything — from sales, follow-ups, and marketing to customer service, estimations, and payroll.


Get more work done quicker.

PaintScout helps you close deals in minutes (not hours), providing laser-sharp estimates on the spot.

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Our software allows you to establish a streamlined system to price your jobs, so you can focus on growing the business.

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Designed to consistently deliver a profitable result—helping your team deliver accurate estimates, close more deals, and build your brand.

You’re either working on your own or with a small team, all while going through the challenges of growing a business (like knowing the going production rates or how to determine a profitable hourly rate).


Become a business owner, not just a painter.

Go from painter to business owner, with a streamlined system to price more jobs, get more clients and build a brand people remember.

Stand out from your competition.

Get a cut above your competition early, with an automated system that sends customized proposals, follows up with clients, and closes deals.

Show your market who you really are.

Let PaintScout help you bring your service to more clients, so you can show your ideal clients that you are the contractor they need.

You’re an experienced business owner who spends your days speaking to department heads, expanding your team, performing estimates, and making sales and follow-up calls.


Create systems to make business easier.

PaintScout helps you streamline the sales and estimation process, allowing you to focus on what matters most.

Build a reliable team you can trust.

Your team can send proposals and close deals in minutes — meaning you can ensure they’re able to carry the business forward.

Never stress about the ‘day-to-day’.

PaintScout helps you as a business owner focus on the big picture, with our proprietary estimation system taking care of everyday tasks.